Mesl Support
Email support@meslapp.com or open "Support" in the app (not available on Apple TV). We usually reply within one business day.
"Would like to add VPN configurations" on first connect
This is the normal system prompt. Tap Allow; on iPhone and iPad, also confirm with Face ID, Touch ID or your passcode. It is only asked once.
Mac: allowing the network extension / the app is not in Login Items
Move Mesl to the Applications folder, open it from there, sign in and click Connect in the app once — the extension is only requested when you connect, so it does not appear in System Settings before that. Then allow it for your macOS version:
- macOS 15 or later: System Settings → General → Login Items & Extensions → scroll to Extensions → click ⓘ next to Network Extensions → turn on Mesl.
- macOS 14: System Settings → Privacy & Security → scroll to Security → click Allow next to “System software from application Mesl was blocked from loading” (on macOS 14 it does not appear in Login Items).
The app connects automatically once allowed. Still not there? Quit System Settings and open it again. If you deleted and reinstalled the app, restart your Mac and click Connect again.
Some sites do not load after connecting
Open Proxies, tap "Test all" and pick a server with lower latency, or switch the mode to Global on the Home page.
Withdrawing consent to "Your Data & Privacy"
In the app on iPhone, iPad, Mac or Apple TV, open Account → Your Data & Privacy and tap "Withdraw Consent and Sign Out" at the bottom. The app then disconnects, signs you out and clears its local cache, and does not contact our servers until you agree again.
Deleting your account
In the app, open Account → Delete Account (app version 2.0.3 or later) and confirm it is you; you can also delete your account in your account settings on the website. With an older app version, or if your account is suspended and you cannot sign in, email support@meslapp.com; we process email requests within 30 days. What is deleted and what is kept is described under "Deleting your account" in the privacy policy. Cancel any App Store subscription in your Apple Account first: deleting your account does not stop Apple billing.